Your northern lights expedition begins with us!

Email: [email protected] | Phone: +1.867.446.7335

                                                                                                              中文/台語:  +1.867.446.7337 

Employment Opportunities

JOIN OUR TEAM!

Our diverse team shares a passion for adventure, a love for nature photography and a desire to host people from all walks of life in the world. We guide people from all over the world from day time adventure activities to spectacular northern lights watching at night. We thank our dedicated staff that have made Yellowknife aurora holiday memorable for many guest. We are always on the look out for explorers who want to join us to make aurora holiday with Arctic Tours Canada a memorable experience.

Current Openings

We're currently looking for energetic Asian Market Trip Development Manager and Assistant Trip Development Manager.

Booking Coordinator

Full Job Description


Job Summary:

We are looking for friendly Booking Coordinating to coordinate ours clients accommodation, transportation, tours and activities reservations.


Responsibilities:

• Assist clients with booking activities, accommodation, and ground transportation as needed. Ensure that travel is ticketed accurately. Responsible for booking tour participants, ensuring that everyone is booked prior to participating.

• Maintain effective customer focused communication throughout with all travel partners.

• Assist with both tour activities admin tasks and business related tasks to keep the business operating.

• Respond to clients emails and enter all confirmed reservation in booking system.

• Process clients reservations payments.

• Provide and maintain a high level of customer service and professionalism through telephone and public contacts.

• Promote the services of Arctic Tours Canada to travel agencies and clients.

• Monitor and respond to customer reviews and surveys. 

• Coordinate with Experiences team to prepare clients itineraries and welcome kits. 

• Manage multiple booking systems and social media postings.

• Prepare and distribute weekly clients experiences itinerary to assigned tour guides.

• Monitor and manage online booking calendar for all tour activities and hotel rooms.

• Other duties within the scope, spirit and purpose of the job, as requested by management.


Ideal Candidates:

•Degree or diploma in related Travel Industry or an equivalent combination of education, training and/or experience may be accepted

Demonstrated proficiency of computer applications within Windows platform.

• Excellent problem-solving skills with demonstrated ability to prioritize multiple and changing priorities and demands.

• Personal or professional travel experience

Effective written and verbal communication skills.


Preferred Qualifications:

• Multiple language skills including Japanese, Spanish, Chinese, and English

• Experience using Windows, Photoshop and video editing software

• Experience working with individuals and teams.

• Experience working in multicultural work environment.

• Experience in domestic Asian and Latin travel market


Required Education           

Degree or Diploma


Compensation    |  Full Time

Negotiable 

APPLY NOW

Current Openings

We're currently looking for out-going multi-lingual Aurora Tour Guides.

Aurora Tour Guide


Are you the person who goes out of their way to make someone feel at ease and important? Does the thought of working outdoors, no matter the weather, and doing physical work all day get you excited? If so, a Tour Guide role with Arctic Tours Canada could be the perfect fit. 


DUTIES

  • Escort individuals or groups on scheduled northern lights experiences and other activities that we offer.
  • Utilize microphones or other communication devices.
  • Resolve itinerary and other problems. 
  • Ensure and monitor guest luggage transfers.
  • Develop and deliver commentaries;
  • Describe points of interest.
  • Confirm transportation and accommodation reservations.
  • Co-ordinate guided experiences.
  • Attend to hotel, airport and other check-in and check-out procedures.
  • Co-ordinate activities with local tour guides or leaders of travel groups.
  • Assist guests with special needs.
  • Collect administration or entrance fees.
  • Assist guest to setup photography equipment
  • Conduct guided aurora viewing and photography tours, fishing tours, walking tours, sightseeing of museums, gallery exhibitions and historical sites visits, hiking and other guided experiences that we offer.
  • Provide historical and scientific facts about northern lights and sell our northern lights inspired souvenir’s.
  • Answer inquiries and provide information
  • Ensure safety of all tour participants all the time.
  • Ability to guide in English and another language Taiwanese, Chinese, Japanese or Spanish added advantage.

QUALIFICATIONS

Education

College Diploma

Credentials

(certificates, licenses, memberships, courses, etc.)

  • First Aid & CPR Certificate,
  • Wildlife Awareness Training,
  • Food Safety Handling Certificate,
  • Cold Stress Training

Experience

  • 2+ years experience in guided tours
  • Experience in night photography and Adobe Photoshop editing software

Compensation | Full Time

$17/hour plus gratuities

Location : Yellowknife

If you think you have what it takes and could handle a job that offers incredible learning adventures and a rewarding experience, please send us your cover letter and resume. Accommodation assistance offered to qualified candidates.


APPLY NOW

Future Openings

Apprentice and Professional Interpretive Guides


Canadian Rockies; Banff, Jasper, AB 

Seasonal: Spring - Autumn Part Time/ Full Time Positions

     What we’re looking for:

  • Able to share history and culture of Canadian Rockies enthusiastically 
  • Apprentice or Professional Interpretive Guide Certificate from IGA or equivalent
  • Excellent organizational and communication skills
  • Fluency in English, ability to speak a second language Spanish an asset
  • Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
  • You understand that safety and minimizing risk is our #1 priority – fun is a close second
  • Communicate with visitors Parks Canada messages in fun and engaging demeanor.
  • Valid First Aid & CPR Certificate
  • Ability to work under pressure and deal with unforeseen situations

Compensation | Seasonal | Full Time

Negotiable

Location : Canadian Rockies | Banff | Jasper | AB

If you think you have what it takes and could handle a job that offers incredible learning adventures and a rewarding experience, please send us your cover letter and resume. Accommodation assistance offered to qualified candidates.

Email: [email protected]

Customers Reviews

What customers are saying about our staff performance

first of all, we would like to say thank you to Rebecca for helping us from the very beginning since we are a group of 13 people, without experience, but very excited for aurora hunting tour , she was very patient to answer our questions from hotel reservation, tours idea and weather etc. and on the day of tour, the tour girl was very nice and helpful, she made us a pleasant experience in Yellowknife. we are definitely and recommended to joint Arctic Tours Canada next time.

Janice - tour package participant, Taiwan

BOOK YOUR EXPERIENCE TODAY

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