Your northern lights expedition begins with us!

Email: [email protected] | Phone: +1.867.446.7335

                                                                                                              中文/台語:  +1.867.446.7337 

FAQ

FREQUENTLY ASKED QUESTIONS

About Northern Lights

What is aurora borealis - northern lights?

Aurora borealis is a natural light display in the sky particularly in the high latitude (Arctic and Antarctic) regions, caused by the collision of energetic charged particles with atoms in the high altitude atmosphere (thermosphere). In northern latitudes, the effect is known as the aurora borealis (or the northern lights), named after the Roman goddess of dawn, Aurora, and the Greek name for the north wind, Borealis, by Pierre Gassendi in 1621. Auroras seen near the magnetic pole may be high overhead, but from farther away, they illuminate the northern horizon as a greenish glow or sometimes a faint red, as if the Sun were rising from an unusual direction.

Discrete aurora often display magnetic field lines or curtain-like structures, and can change within seconds or glow unchanging for hours, most often in fluorescent green. The aurora borealis most often occurs near the equinoxes. The northern lights have had a number of names throughout history. The Cree call this phenomenon the “Dance of the Spirits”. In Europe, in the Middle Ages, the auroras were commonly believed as a sign from God.


When is the best time to see northern lights - aurora borealis?

Yellowknife is one of the best places to see northern lights (aurora borealis) from mid of August until end of April to experience ultimate aurora borealis thrill. Summer time isn't a good time to see aurora borealis in Yellowknife due to 24 hours day light pollution from the sun that makes it difficult to see aurora activity. Yellowknife nights return around mid August making it ideal conditions to see northern lights activity.


What if I don't get to see northern lights on tour, do i get refund?

We hope all clients get to experience this natural phenomenon; however, since aurora is a natural occurrence that can't be guaranteed for increased chances to see aurora we recommend to book at least 3 nights. Statistics for Yellowknife have proven that out of three nights your chances of seeing aurora is increased by over 90% chances. Meaning that at least one night of 3 nights you can get to experience this natural phenomenon.


What is the difference between aurora hunting and viewing?

Aurora viewing is held at single place for the entire tour the viewing places ranges from cabin, lodge or tee-pee tents. On aurora hunting tour you visit several viewing places that includes, Territorial parks, lakes, ice roads and secluded wilderness per night and night itinerary is determined by driver/guide or customized to clients satisfaction.


Is the aurora forecast accurate?

First we have to understand how aurora forecast works. Aurora forecast is scientific measurement in Kp index system for aurora strength. It goes from 0 to 9, 0 being very weak and 9 being a major geomagnetic storm with strong aurora. So when you're looking at the aurora forecast page, you want to see high Kp numbers. The higher the better. Anything above Kp4 is classed as a geomagnetic storm. Aurora forecast will only give you guidance of aurora activity. To get the most accurate reading in addition to forecast reading, several factors have to be considered that includes in simple weather and clouds movement. A good aurora hunter like us will be able to compute all that information for you for better aurora prediction on the tour.


Where do you take me for aurora tours?

Our aurora hunting tours takes you multiple viewing places, so you don't have to worry about waiting for aurora at one place through out your itinerary.


How do I book aurora tours and day tours?

To book any of our tours simply book online from our website, by phone, WeChat, WhatsApp, Facebook and through email. Feel free to contact us for any booking assistance. 

About Tours

Who is going to pick me up from the airport?

Our guide will pick you up at the airport. Upon arrival at the airport please look for our staff holding welcome sign with our company name and logo.


What time does aurora starts?

Our aurora tours pick up times varies depending with the season and month August pick times starts at 11:00pm. September, October, March and April pick up times starts at 10:00pm. November, December, January and February pick times starts at 9:00pm.


What time do I have to arrive in Yellowknife to make it for aurora tour?

We recommend booking flight that arrive before 7:00pm even earlier in winter season where flights to Yellowknife are frequently delayed or cancelled due to weather.


How long is aurora tour?

Aurora tours are four hours. In some occasions we go title beyond four hours when aurora is very active or when the aurora hunter is far away from the city.


Do you provide winter clothing?

Winter gear is available as add-on option. Winter gear rental is provided on first come first save basis for customers booked on our tours.


How many people in group?

Small group tour 2 - 13 participants and Medium sized group tour 14 - 24 participants. Maximum number on each tour it all depends on bookings for each particular day.


Do I get refund if my flight is cancelled or delayed?

Unfortunately, no refunds for missed tour due to flight delay or cancellations. We recommend purchase of travel insurance that covers tours and activities in the event that flight get cancelled or delayed.


Can I request language translator on my tour?

Absolutely, most of our guides are multi-lingual. We will try our best best to accommodate you on tour with guide who speaks language you have request. Please note minimum number of participants is required for tours guided in any other language other than English. Other tour guided languages are limited to Japanese, Korean, Chinese and Spanish.


Do you have guide who can help me adjust my camera?

All our tour guides are professionally trained to operate and take pictures with DSLR camera. On the tour our guide will assist you to set the best camera and tripod settings to capture aurora images.


What kind of vehicles do you use?

Our vehicle fleet we use include 7 passenger van, 15 passenger vans, 20 passenger minibus and 25 passenger coach.


Can I bring my pet with me?

Unfortunately no pets allowed on our tours due to allergies, health and safety for other guest. However, guide dogs are maybe accepted on private tour. Upon booking notify the booking agent for private tour booking with service dog. Private tour rate apply to private tours.

Travelling During COVID-19


Top 5 Trip Guide During COVID-19

Planning your Yellowknife Aurora Escape Holiday with us? Before you start packing your bags please take a moment and read our compiled list "Top 5 Trip Guide During COVID-19."  We hope that our list will  ease some of the stress related to trip planning during pandemic.

1. Get fully vaccinated at least 2 weeks prior to your trip with Health Canada approved vaccines.

2. Get insurance coverage that will cover your trip incase of service interruptions due to COVID-19 regional and local restrictions.

3. Bring enough medical supplies for your trip incase you have to stay longer than anticipated.

4. Come prepared to be tested for COVID-19 when requested by Public Health.

5. Use ArriveCAN to provide mandatory travel information before and after your entry into Canada. Additional regional online form may also need to be filled prior to your trip. In addition, proof of vaccination will be required prior to boarding public transportation and before participation in any of our experiences.

COVID-19 Trip Guide to Yellowknife

SAFE TRAVELS

Arctic Tours Canada has received the World Travel and​ Tourism Council’s Safe Travels stamp, which provides travelers with assurance that we have implemented health and hygiene protocols that are aligned with WTTC’s Safe Travels Protocols.

COVID-19 Trip Guide to Yellowknife

COVID-19 UPDATES

Regional Travel Restrictions

Yellowknife, Northwest Territories

At the moment leisure travel into Northwest Territory is not permitted. Exemptions are considered for compassionate reasons, family reunification, exceptional circumstances, travel from Nunavut, and remote tourism. Please note we are not offering remote tourism. To learn more about current Northwest Territories travel restrictions and exemptions please click on GNWT Response to COVID-19


Workplace COVID-19 Implemented Changes

As we closely monitor the evolving impact of COVID-19, we have increased sanitation on all equipment's that we use in our activities. Sanitation is done regularly before and after each activity. Sanitization stations are available in all our vehicles. We are practicing social distancing where face mask can't be used and we are following Public Health recommendations to keep our staff and all clients safe. For added safety we require all participants to be fully vaccinated at least 14 days prior to joining our activities. Proof of vaccination is required prior to participating in our experiences.


Feel free to contact us regarding available tours and activities. We're currently taking reservations for Yellowknife late autumn season in anticipation of leisure travel resuming by then. Please click on BOOK NOW! to access our experiences available for online bookings. 

Please note due to COVID-19 outbreak in Yellowknife all our office staff are currently working remotely from home. Response time maybe longer than anticipated.  We will try our best to respond to your emails in the order that we receive them. Thank you in advance for your patience.


To learn on how to prepare for trip during pandemic read our Top 5 Trip Guide Traveling During COVID-19 and to find places you can get COVID-19 test for travel whilst in Yellowknife click on links.



WHERE TO GET TESTED FOR COVID-19 IN YELLOWKNIFE? 

COVID-19 Trip Guide to Yellowknife

COVID-19 TEST FOR TRAVEL

Currently Yellowknife have two laboratory's that offer COVID-19 Test For Travel; 62 Degrees North and Advanced Medical Solutions. Prices for COVID-19 Rapid Test range from $150 - $325 plus GST depending on test required. Please consult with your airline and your destination for approved laboratories and test to enter your destination. We are happy to assist you with Rapid Test reservations in Yellowknife for minimum administrative fees.

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